Return Policy

Return & Refund Policy

Last Updated: May 1, 2025

1. General:
This website (www.brajmart.com) is operated by Brajmart. We offer a 48-hour refund policy on eligible products. By using our site, you agree to this policy and our Terms & Conditions.

2. Definitions:

• Business Days: Mon–Fri, excluding holidays.
• Customer: A purchaser not buying for resale.
• Date of Transaction: Date of product/service purchase.
• Website: www.brajmart.com

3. Refund Rules:

• Orders cancelled before dispatch are eligible for full refund.
• Wrong product selection or misuse is not refundable.
• Refund will be processed post verification and return of item.
• COD refunds require bank details from customer.

4. Transit Damage:
Notify us within 24 hours of delivery for replacement/refund. Return the item with original packaging and accessories.

5. Order Not Confirmed But Payment Deducted:
Please contact your bank. If not resolved in 7 business days, email us at support@brajmart.com.

6. Exemptions:

• Items on sale or promotional offers
• Used/opened items or returned after the window closes
• Misused, damaged, or tampered products

7. Return Procedure:

• Email us at support@brajmart.com to initiate return
• Return product in original condition and packaging
• Label with order details, invoice and your address
• Customer bears return shipping costs

Return Address:
Brajmart
+91 7505009970
ISKCON Vrindavan, Bhaktivedanta Swami Marg,
Raman Reti, Vrindavan, Mathura – 281121, UP, India

8. Shipping Cost:
Return shipping and packaging costs are borne by the customer. Use tracked shipping for returns as proof of delivery.

9. Data Safety:
Back up and remove your data before returning electronics. Data privacy is governed by our Privacy Policy.

10. Refund Time:
Refunds are processed within 7 business days post item inspection. Delays due to banks or gateways are not our responsibility.

11. Cancel Return Request:
Contact us at support@brajmart.com to cancel a return request.

12. Right to Refuse:
We may refuse return/refund if the policy terms or laws are violated.

13. Policy Changes:
Check this page periodically for updates. Continued use of the site means you accept any changes.

14. Force Majeure:
We’re not liable for delays due to events beyond our control like natural disasters, war, strikes, etc.

15. Contact Us:
For any feedback, concern, or query, reach out to:
Email: support@brajmart.com